Terms & Conditions

Welcome
Thank you for choosing to book at Chimneys Luxury Bed and Breakfast. We look forward to welcoming you. When you make this booking you are entering an agreement with us. Please read our terms and conditions of booking below.

Price
The price includes accommodation plus breakfast. We accept the following forms of payment: cash, debit cards and credit cards. Cheques will be accepted if paid in advance and received by us at least 2 weeks before your stay.

Paying a deposit
To make a reservation we ask for one night’s payment in advance payable by cash, debit or credit card. Cheques are accepted if received by us 2 weeks before your stay.

Cancellation and insurance
Once you have booked your stay, our agreement is a legal contract and any deposit you may have paid is non-refundable. If you need to cancel please contact us immediately. We will always try to provide an alternative date for your stay where possible.
For cancellations made up to 2 weeks before your booking you will not be liable for the total balance. For cancellations made after this time or by failing to take up the booking without cancelling you will be liable for the total amount unless we are able to relet the room. To protect yourself against any loss you may wish to take out cancellation insurance, which is inexpensive and can be obtained from any good broker.

Non-availability
We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you. Our liability would not extend beyond this refund.

Arrival
Your accommodation will be ready for you from 4.00pm on the day of arrival, unless otherwise arranged. Please let us know if you plan to arrive after 8.00pm.

Departure
Please be ready to leave your accommodation by 11.00am on the day of departure, unless otherwise arranged. Your bill for the accommodation and any extras or services taken during your stay is payable on departure.

Breakages and damages
Please take care when staying with us. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant.

Liability
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves.

Pets
Pets are only permitted by prior arrangement and not necessarily within all rooms.
Please telephone for guidance.

No Smoking
Smoking is not permitted within the rooms or the property. Smoking is permitted on the rear balcony and within the garden. All our rooms are fitted with smoke detectors.

Data
Any data gathered during the course of this booking may be held on computer.

We look forward to welcoming you to Chimneys Luxury Bed and Breakfast.